COACHING INTERVENTION GETS 133 % GROWTH IN THE COMPETENCY - PLANNING & EXECUTION

The Client Need

The client from the BPO industry had defined few competencies to get the desired business growth.

CLD's Intervention

CLD team conducted a pre-assessment on the competencies of the participants from the client side. Based on the pre-assessment, a coaching module was developed and implemented. The participants received training and coaching from CLD trainers around the development of competencies. This extensive intervention was based on 360 fundamental. Development on the competencies was measured on weekly basis for 13 consecutive weeks. This performance was analysed and basis that one on one customised coaching was provided by CLD coaches. Realtime coaching proved effective in development of the competencies.

The CLD Impact

CLD helped the client to achieve the following results:


Consolidated Achievements:

  • The average growth of 133 % was achieved in the competency Planning and Execution
  • The average growth of 122 % was achieved in the competency - Working in teams
  • The average growth of 116 % was achieved in the competency - Driving Change
  • The average growth of 94 % was achieved in the competency Commitment for Excellence
  • The average growth of 83 % was achieved in the competency Strategic Perspective
  • The average growth of 81 % was achieved in the competency Achievement Orientation
  • The average growth of 71 % was achieved in the competency Building Leaders
  • The average growth of 63 % was achieved in the competency Effective Communication


Individual Achievements :

  • 333% growth of a participant in the competency Working in teams
  • 233% growth of a participant in the competency Strategic Perspective
  • 186% growth of a participant in the competency Achievement Orientation
  • 182 % growth of a participant in the competency Building Leaders
  • 163 % growth of a participant in the competency Effective Communication


Outstanding Achievements :

  • The highest record of the overall average growth of 142 % was achieved in the competency Customer Orientation
  • Highest growth of 375 % was achieved by a participant in the competency Customer Orientation
  • Highest growth of 375 % was achieved by a participant in the competency Planning and Execution
  • Highest growth of 370 % was achieved by a participant in the competency Commitment for Excellence
  • Highest growth of 350 % was achieved by a participant in the competency Driving Change
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