CREATING AN EFFECTIVE HIRE TRAINING PROCESS WITH EXCEEDING THE TRAINING THRESHOLD OF 70% BY 76% IN A PROCESS AND 90% IN ANOTHER PROCESS

The Client Need

The client had the requirement of developing new hire training process so that new employees are well versed with all the requirements of the process and equipped with interpersonal skills. The client wanted standardization of the hire training process.

CLD's Intervention

CLD provided leadership development and coaching to the managers in the training department. The managers were coached on specific behaviours to challenge the existing process and bring. improvement. Eventually the teams were given coaching on envisioning the future trends, building the Big picture, imbibing a challenge taking approach towards the achievement of the internal targets.

The CLD Impact

CLD helped the client to develop a standardised hire training process and reach the following results:
  • The Processes in the Business Unit ( that were audited for training ) exceeded the threshold of 70% with Process A at 76%, Process B at 90% which was highest in the Audit.
  • Monthly Map Audits were started for the first time. MAP Statements of Operation was introduced and shared to all other processes in the Company.
  • The Business Unit consistently met the company based training throughput of 55%
  • Trainers consistently met a feedback score of 85%.
  • Reward and Recognition in classes/batches were encouraged for Retention in training batches and for Training team. Trainer observations and Skips were conducted and lead trainers were appointed for each batch.
  • A review mechanism was developed for the trainers, Operations heads and Process heads to review the Dashboards.
  • Programs on communication, feedback and calibration on Voice parameters were conducted for SMEs / Coaches.
  • CORP- Comprehensive Outlier Reduction Programs were initiated along with the Operations team, Quality Team and Clients.

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